--- title: Videray Help Center image: https://support.videray.com/hubfs/Branding%20and%20Digital%20Assets/Logos/Videray%20Horizontal%20-%20Help%20Center.png --- [Skip to main content](https://support.videray.com#main-content) [![Videray Horizontal - Help Center-1](https://support.videray.com/hs-fs/hubfs/Branding%20and%20Digital%20Assets/Logos/Videray%20Horizontal%20-%20Help%20Center-1.png?width=250&height=31&name=Videray%20Horizontal%20-%20Help%20Center-1.png) ![Videray Horizontal - Help Center-1](https://support.videray.com/hs-fs/hubfs/Branding%20and%20Digital%20Assets/Logos/Videray%20Horizontal%20-%20Help%20Center-1.png?width=250&height=31&name=Videray%20Horizontal%20-%20Help%20Center-1.png) ![Videray Horizontal - Help Center-1](https://support.videray.com/hs-fs/hubfs/Branding%20and%20Digital%20Assets/Logos/Videray%20Horizontal%20-%20Help%20Center-1.png?width=250&height=31&name=Videray%20Horizontal%20-%20Help%20Center-1.png) ![Videray Horizontal - Help Center-1](https://support.videray.com/hs-fs/hubfs/Branding%20and%20Digital%20Assets/Logos/Videray%20Horizontal%20-%20Help%20Center-1.png?width=250&height=31&name=Videray%20Horizontal%20-%20Help%20Center-1.png)](https://support.videray.com) - Show submenu for Technical Support Technical Support - [Submit a Ticket](https://support.videray.com/ticket) - [Ticket Portal](https://support.videray.com/ticketportal) - [Show submenu for Knowledge Base Knowledge Base](https://knowledgebase.videray.com/) - [Knowledge Base Home](https://knowledgebase.videray.com/) - [Register](https://support.videray.com/kb-registration) - Show submenu for Training Training - [Training](https://support.videray.com/training) - [Videray Academy](https://support.videray.com/academy) - Show submenu for Warranty Warranty - [Register Unit](https://support.videray.com/warranty) - Show submenu for Customer Resources Customer Resources - Order Tracking (coming soon) - Videray Store (coming soon) - [Go to videray.com](https://videray.com/) Open main navigation Close main navigation - Show submenu for Technical Support Technical Support - Technical Support - [Submit a Ticket](https://support.videray.com/ticket) - [Ticket Portal](https://support.videray.com/ticketportal) - Show submenu for Knowledge Base Knowledge Base - Knowledge Base - [Knowledge Base](https://knowledgebase.videray.com/) - [Knowledge Base Home](https://knowledgebase.videray.com/) - [Register](https://support.videray.com/kb-registration) - Show submenu for Training Training - Training - [Training](https://support.videray.com/training) - [Videray Academy](https://support.videray.com/academy) - Show submenu for Warranty Warranty - Warranty - [Register Unit](https://support.videray.com/warranty) - Show submenu for Customer Resources Customer Resources - Customer Resources - Order Tracking (coming soon) - Videray Store (coming soon) - [Go to videray.com](https://videray.com/) # How can we help? [![Asset 20](https://support.videray.com/hs-fs/hubfs/Branding%20and%20Digital%20Assets/Icons/Knowledge%20Base/Asset%2020.png?width=50&height=50&name=Asset%2020.png)](https://support.videray.com/ticket?hsLang=en) #### Customer Service Get direct support from the Videray team for troubleshooting, repairs, RMAs, and general inquiries. [Get Support](https://support.videray.com/ticket?hsLang=en) ![Asset 16](https://support.videray.com/hs-fs/hubfs/Branding%20and%20Digital%20Assets/Icons/Knowledge%20Base/Asset%2016.png?width=50&height=50&name=Asset%2016.png) #### Knowledge Base Read how-to articles, guides, and technical documentation about our Handheld X-ray Imagers and Accessories. [Register](https://knowledgebase.videray.com/?hsLang=en) [![Asset 21](https://support.videray.com/hs-fs/hubfs/Branding%20and%20Digital%20Assets/Icons/Knowledge%20Base/Asset%2021.png?width=50&height=50&name=Asset%2021.png)](https://support.videray.com/training?hsLang=en) #### Operator Training Our tailored training programs ensure operators and partners gain the hands-on skills and knowledge needed to effectively and safely deploy Videray handheld X-ray systems in real-world environments. [Schedule](https://support.videray.com/training?hsLang=en) [![Asset 14](https://support.videray.com/hs-fs/hubfs/Branding%20and%20Digital%20Assets/Icons/Knowledge%20Base/Asset%2014.png?width=50&height=50&name=Asset%2014.png)](https://support.videray.com/academy?hsLang=en) #### Videray Academy Join our Academy and get certified in Videray PX Series, PXT, MTP+, and more. [Learn more](https://support.videray.com/academy?hsLang=en) ![Videray Logo_ColorISOonWhite](https://support.videray.com/hs-fs/hubfs/Branding%20and%20Digital%20Assets/Logos/Videray%20Logo_ColorISOonWhite.png?width=400&height=402&name=Videray%20Logo_ColorISOonWhite.png) ## Contact Support #### Need Help? We're Here! Having issues with your PX Unit/MTP+, accessing training modules, or need additional technical resources? - Start by checking our **[Knowledge Base](https://knowledgebase.videray.com/?hsLang=en)** for quick troubleshooting guides. #### Additional Resources: - [Support Tickets](https://support.videray.com/ticket?hsLang=en): Use our form to submit a ticket - [Ticket Portal](https://support.videray.com/ticketportal/?hsLang=en): Access our Portal to check on your open support tickets - 24/7 Support Line: +1 (617) 286-3966 > Please note: international calling rates may apply depending on your carrier. [Submit a Ticket](https://support.videray.com/ticket?hsLang=en) [Visit Knowledge Base](https://knowledgebase.videray.com/?hsLang=en) ## Register Your Unit's Warranty Registering your unit ensures you receive the full benefits of ownership, including warranty coverage, tailored support, and more. ![Add a subheading (1)](https://support.videray.com/hs-fs/hubfs/Add%20a%20subheading%20(1).png?width=300&height=300&name=Add%20a%20subheading%20(1).png) ###### Scan barcode to register your warranty #### Why Register? - Activate Warranty Protection – Make sure your coverage starts the moment you purchase. - Faster Support – Your information is stored securely, so we can assist you quickly if service is needed. - Product Updates – Be the first to know about software updates, safety notices, or new features. [Register Unit](https://support.videray.com/warranty?hsLang=en) # Videray Academy On-demand video and text-based courses designed to help you master Videray handheld X-ray systems. From step-by-step tutorials to certification programs, Videray Academy ensures operators, partners, and trainers gain the knowledge and confidence to use the PX Series, PXT, MTP+, and accessories effectively in the field. [Register](https://support.videray.com/training?hsLang=en) [Learn More](https://support.videray.com/academy?hsLang=en) ![Videray Logo_ColorISOonWhite](https://support.videray.com/hs-fs/hubfs/Branding%20and%20Digital%20Assets/Logos/Videray%20Logo_ColorISOonWhite.png?width=450&height=452&name=Videray%20Logo_ColorISOonWhite.png) ![alto](https://www.sprocketrocket.co/hs-fs/hubfs/sr-assets/presets/alto-preview-sm.jpg?width=537&height=594&name=alto-preview-sm.jpg) [Preview Alto](https://www.sprocketrocket.co/) ![alto-preset](https://www.lean-labs.com/hs-fs/hubfs/sr-assets/alto/nebula-preset.png?width=537&height=594&name=nebula-preset.png) [Preview Nebula](https://www.sprocketrocket.co/) ![stardust](https://www.sprocketrocket.co/hs-fs/hubfs/sr-assets/presets/stardust-preview-sm.jpg?width=537&height=594&name=stardust-preview-sm.jpg) [Preview Stardust](https://www.sprocketrocket.co/) ## Launch faster. Convert more. 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