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# Need Help? We're Here!

Having issues with your PX Unit/MTP+, accessing training modules, or need additional technical support?

#### Submit Ticket Below

### Support Ticket Form

# Videray Support

We recommend checking our **[Knowledge Base](https://knowledgebase.videray.com/?hsLang=en)** for quick troubleshooting guides. 

#### Additional Resources:

- [Support Tickets](https://support.videray.com/ticket?hsLang=en): Use our form to submit a ticket
- [Ticket Portal](https://support.videray.com/ticketportal/?hsLang=en): Access our Portal to check on your open support tickets
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